Careers
_______________
Join our team

Careers
______________
Join our team

At Simnet, you will join a close-knit team that’s organized, dedicated and forward thinking. We are an extension of our clients’ businesses, aiding in their growth and dependence on technology. If you’re looking for a valued position with autonomy and the potential for growth, we welcome your application.

Now Hiring
_________________

IT Service Desk Manager
______________________

Job Summary

Simnet is a “White Glove” Hosted Private Cloud, Managed and Security Service provider with the vision to become one of Canada’s most trusted private cloud and SaaS Security companies. We are currently looking for an IT Service Delivery Manager with the experience and drive to help us achieve this goal.

Reporting to the President, you will play a key role in overseeing the day-to-day including balancing IT related incident and services requests along with the successful deployment of projects.

A day in the life of a Service Desk Manager includes:

• Ensures that tickets are quickly responded to, assigned and categorized according to predefined service and priority levels
• Acts as the primary client escalation point for any unresolved service/incident related issues
• Proactively reports on trends and service delivery statistics so we can be responsive to clients and find efficiencies
• Oversees procurement of hardware and software and negotiates contracts with vendors for the acquisition of goods and services
• Conducts incident management and CAB meetings
• Acts as a bridge between the Sales and Service Team
• Assists the Sales team in preparation of quotes, RFP’s, etc.
• Ensures effective integration, knowledge sharing and collaboration between team members
• Provides leadership in the development of and compliance with support and service standards to provide superior client service
• Manages the ticketing system while constantly looking for ways to do things better
• Manages the project coordinator to ensure that projects are delivered on-time and on-budget. Puts the bow on top!
• Hires, manages and trains full-time and contract staff to ensure that we are staying current with emerging technologies. Conducts semi-annual performance reviews with your team.
• Thinks long-term, big picture and strongly aligns themselves to our Mission, Vision and Values

You possess the following credentials:

• Four-year University Degree in Information Technology, Computer Science or related field
• 5 years’ experience managing an IT service desk
• Experience managing IT related projects – preference will be given to those who hold their PMP certification.
• ITIL Foundations

What “fit” looks like:

• You are process driven and don’t get caught up in the weeds
• You are extremely organized and understand the importance of solid documentation
• You understand when to jump and how high
• You have strong leadership skills with the ability to motivate
• You lead by example and want to drink the Simnet Kool-Aid
• You applied to this job because you really believed that you could make a difference and you included a cover letter with your application explaining what you think success looks like in this role

Security Analyst
______________________

Job Summary

SIMNET is a fast-paced Private Hosted Cloud & SaaS Security company. Our clients rely on us to provide them a technical safety net for all things online.

The Role:

• Perform initial evaluation of all SIEM incidents being reported
• Effectively monitor SIEM systems and respond to security events across a wide array of technologies
• Document and share incident findings during escalations with senior responders to support warm hand-offs
• Support security investigations including participation in chain of custody for evidence potentially leading to disciplinary or criminal prosecution
• Be available for on-call after hours support on a rotation basis potentially leading to shifts contributing to a 7×24 online response capability

Required Skills:

• Windows/Unix system administration skills
• Understanding of many common applications, technologies and protocols that make up the internet
• Logging controls, log analysis and general security analysis tools
• Understanding of IP Network technology, protocols, routing, firewalls, IDS/IPS, and anti-virus
• Functional knowledge of common attack techniques and defenses
• Scripting/programming skills in at least one environment or language
• Acknowledged for your 3+ years of experience in operations and/or security
• Passionate about information security with a keen drive and curiosity to learn new things
• Commended for your unparalleled problem solving/troubleshooting skills
• With a university degree in Computer Science, Engineering or similar disciplines
• With your ability to obtain Canadian Government Secret Security Clearance

Over-the-top:

• Technical or professional certifications (such as CCIE, CISSP)
• Bilingual – fluent in verbal and written English and French

At Simnet, you will join a close-knit team that’s organized, dedicated and forward thinking. We are an extension of our clients’ businesses, aiding in their growth and dependence on technology. If you’re looking for a valued position with autonomy and the potential for growth, we welcome your application.

Now Hiring
_________________

IT Service Desk Manager
______________________

Job Summary

Simnet is a “White Glove” Hosted Private Cloud, Managed and Security Service provider with the vision to become one of Canada’s most trusted private cloud and SaaS Security companies. We are currently looking for an IT Service Delivery Manager with the experience and drive to help us achieve this goal.

Reporting to the President, you will play a key role in overseeing the day-to-day including balancing IT related incident and services requests along with the successful deployment of projects.

A day in the life of a Service Desk Manager includes:

• Ensures that tickets are quickly responded to, assigned and categorized according to predefined service and priority levels
• Acts as the primary client escalation point for any unresolved service/incident related issues
• Proactively reports on trends and service delivery statistics so we can be responsive to clients and find efficiencies
• Oversees procurement of hardware and software and negotiates contracts with vendors for the acquisition of goods and services
• Conducts incident management and CAB meetings
• Acts as a bridge between the Sales and Service Team
• Assists the Sales team in preparation of quotes, RFP’s, etc.
• Ensures effective integration, knowledge sharing and collaboration between team members
• Provides leadership in the development of and compliance with support and service standards to provide superior client service
• Manages the ticketing system while constantly looking for ways to do things better
• Manages the project coordinator to ensure that projects are delivered on-time and on-budget. Puts the bow on top!
• Hires, manages and trains full-time and contract staff to ensure that we are staying current with emerging technologies. Conducts semi-annual performance reviews with your team.
• Thinks long-term, big picture and strongly aligns themselves to our Mission, Vision and Values

You possess the following credentials:

• Four-year University Degree in Information Technology, Computer Science or related field
• 5 years’ experience managing an IT service desk
• Experience managing IT related projects – preference will be given to those who hold their PMP certification.
• ITIL Foundations

What “fit” looks like:

• You are process driven and don’t get caught up in the weeds
• You are extremely organized and understand the importance of solid documentation
• You understand when to jump and how high
• You have strong leadership skills with the ability to motivate
• You lead by example and want to drink the Simnet Kool-Aid
• You applied to this job because you really believed that you could make a difference and you included a cover letter with your application explaining what you think success looks like in this role

Security Analyst
______________________

Job Summary

SIMNET is a fast-paced Private Hosted Cloud & SaaS Security company. Our clients rely on us to provide them a technical safety net for all things online.

The Role:

• Perform initial evaluation of all SIEM incidents being reported
• Effectively monitor SIEM systems and respond to security events across a wide array of technologies
• Document and share incident findings during escalations with senior responders to support warm hand-offs
• Support security investigations including participation in chain of custody for evidence potentially leading to disciplinary or criminal prosecution
• Be available for on-call after hours support on a rotation basis potentially leading to shifts contributing to a 7×24 online response capability

Required Skills:

• Windows/Unix system administration skills
• Understanding of many common applications, technologies and protocols that make up the internet
• Logging controls, log analysis and general security analysis tools
• Understanding of IP Network technology, protocols, routing, firewalls, IDS/IPS, and anti-virus
• Functional knowledge of common attack techniques and defenses
• Scripting/programming skills in at least one environment or language
• Acknowledged for your 3+ years of experience in operations and/or security
• Passionate about information security with a keen drive and curiosity to learn new things
• Commended for your unparalleled problem solving/troubleshooting skills
• With a university degree in Computer Science, Engineering or similar disciplines
• With your ability to obtain Canadian Government Secret Security Clearance

Over-the-top:

• Technical or professional certifications (such as CCIE, CISSP)
• Bilingual – fluent in verbal and written English and French

MAKE TECHNOLOGY

WORK FOR YOU
Book an assessment

MAKE TECHNOLOGY

WORK FOR YOU
Book an assessment

PARTNERS & CERTIFICATIONS

CONTACT US

SALES
Call: 416-482-2854
Email: sales@simnet.ca
TECHNICAL SUPPORT
Call: 866-982-2854
Email: support@simnet.ca
HEAD OFFICE
110A Ash Street, Whitby, ON L1N 4A9
DATA CENTER TORONTO
905 King St West, Toronto, ON M6K 3G9
DATA CENTER MONTREAL
1155 Robert Bourassa Boulevard,
Montréal, QC H3B 3A7
DATA CENTER VANCOUVER
1050 W Pender Street,
Vancouver, BC V7X 1K8

CONNECT WITH US

Follow us on social media:

Receive our e-newsletters:
Subscribe

RECENT BLOG POSTS